|
Flexible Service
Customized Service because Flexible is More than a Word
What sets us apart from so many other companies in this business is our openness and willingness to follow your lead. Your business’ reputation and philosophy have been carefully refined over the years. In turn, we deal fairly with your customers. Often, those who owe you money want to find a way to resolve their outstanding account.
Flex gives you the freedom to customize your reports…
We Give You the Technological Advantage
Technology drives a wedge between average service and exceptional results. Our collection system fully integrates the following features:
- Electronic importing of new accounts
- Real-time account monitoring
- Extensive skip tracing
- Reports online, with sort, search, and filter options
- Integrated credit report retrieval and filing
- Electronic Fund Transfers (EFT) and check acceptance by phone
- Visa, MasterCard, and American Express card acceptance
- Paperless document storage
Cost-Benefit Analysis
Flexible Financial gives you the chance to be more productive and resolve complicated matters systematically. Our fee structure takes into account the level of services you request and the age of the claim(s). Any additional services and fees are brought to your attention. Fees are ONLY charged against funds collected. We will gladly sit down with you to discuss your customized fee schedule.
Our team will gladly walk you though our standard action sequence:
- Account Placement
- “Last Chance” Letter Service
- Collection Letters
- Follow up Phone Contacts
- Credit Bureau Reporting
- Skip Tracing
- Our In-house Legal Team
Account Placement: You can retain our services and place accounts with us whenever you deem necessary. We make sure the procedures for transferring information are easy and secure. Electronic Account Transfers can be made in either Excel or ASCII format. Let us know how you maintain your files. We can accommodate most every situation.
“Last Chance” Letter Service: We deliver one last friendly reminder to your customer, encouraging them make full payment within the next 7 days. This step is cost-effective, quick, and easy, and helps you identify which accounts truly warrant our involvement. It’s important to let us know if they respond. On the 7th day we send you a formal statement and assign the debt full collection status. From this point regular fees apply.
Collection Letters: Flexible Financial has an assortment of letters addressing every conceivable collection problem. We will always correspond with your customers in a manner that is consistent with your operating philosophy.
Follow up Phone Contacts: Our certified personnel call your customers and seek resolution on unpaid accounts.
Additional Resources
Credit Bureau Reporting: Our most effective course of action is to report your valid claims to the credit bureaus. We deal with the three industry leaders, Equifax, TransUnion, and CCN-Experian. Debts remain on an individual or corporate credit record for a full seven years, or until full payment is recovered.
Skip Tracing: Debtors can be difficult to track down. Flexible Financial employs cost effective skip tracing techniques when people evade financial obligations. The first plan we suggest requires no additional payment. A second more involved search is available for a nominal fee. We will actively pursue every lead yet cannot guarantee all debtors will be found.
Our In-house Legal Team: When all other options are exhausted we help you weigh the possibility of remuneration against the additional investment of time and energy. Our legal team is available to review your account. These findings are conveyed to you. Only upon written authorization will one of our attorneys proceed with legal action
FLEX Gives You Individualized Service
Reports You Design
Comprehensive biweekly and monthly report schedules are the norm, but we invite you to design a timeline that works for you. Your accounting cycles may help you determine when knowing the facts will impact your in-house decision making process.
Highlighting Facts that Matter to You
We will thoroughly review the details that come standard in our reports. Remember, you are always welcome to request custom formatting and can even increase the depth of detail delivered on your accounts.
|
